Quelques références sur les services de Diane Goullard…

Dear Mr. To [Diane’s Manager], Thank you for allowing me to send this gift for Diane Goullard Parlante…One of our priests passed away and his family lives in…France. None of them speak English therefore, I was in need of a translator. I feel extremely blessed to have gotten Diane. Diane saw me through this trying time (many, many calls) and it is not over yet. She is fantastic and I can’t say enough good things about her nor can this small gift repay her for all she has done. It is very comforting to know that your company has people like Diane to help those of us who are in need of “Diane’s”. Again, thank you very much, and may God bless you.

You interpreted [French and English] for individuals in a variety of circumstances, sharing their joys and sorrows, and participating in the common as well as extraordinary occurrences of other people’s lives. You provided courteous, professional service, often exceeding our clients’ expectations. I extend to you my heartfelt thanks and appreciation for your willingness to interpret for Language Line Services.

We enjoyed the experience of working with you, were satisfied with your services, got value for the money, trusted your style, work, you followed our instructions, you demonstrated patience and courtesy, and you were flexible, accommodating our needs and schedule. It was a pleasure to work with you.

Two referrals led me to you, you were patient, courteous. I trusted your style, your work, you followed my instructions. I enjoyed the ”experience of working with you. I also liked your efficiency. I would use your services again if I needed to and would refer you too.

Thank you so much for being kind and understanding. Your presence certainly helped Charles cope with a terrible situation. He is now back in his family, trying to forget a painful episode.

Thank you for your assistance in recommending Diane Goullard Parlante, a French interpreter, for our Federal Bankruptcy Court trial. We were impressed with her professionalism, and she was an asset to both parties and the Court. She did an excellent job during the course of our two-day trial, and if the need arises, we will be sure to ask for her assistance again.

Most outstanding talents or characteristics? Intelligence & wisdom, integrity & ethics, responsible & accountable, entrepreneurial oriented, excellent business & people skills. Chief liabilities or weaknesses? Will focus like a laser beam until the project is complete. Needs to relax more.

I just received word about the commendation you received from our client. This is my largest client, billing over a million dollars a year. It is professionals like you that keep our clients…coming and staying with Language Line. I want to express my appreciation and gratitude for the excellent job you do on a day to day basis. Thank you.

Most outstanding talents or characteristics? She [Diane] is particularly friendly, outgoing, and out-reaching. She works well with others, is honest, trustworthy and principled. Chief liabilities or weaknesses? If self-searching is considered a weakness, she is prone to that, but perhaps it may be better described as humility.

Outstanding interpreter providing over-the-phone English-based interpretation for a variety of clients in the fields of banking, business, computer, finance, health, insurance, law, literature, telecommunications, etc. Diane Goullard Parlante frequently receives special recognition from clients. Extremely reliable and professional. High quality and accurate performance in handling stressful situations, difficult calls, lengthy and involved technical terminology. Very adaptable. 1990. Most outstanding talents or characteristics? I have observed Diane’s performance and have found her to be responsible, dedicated & professional. Chief liabilities or weaknesses? Diane is very curious: she often scours over journals & newspapers and shares interesting articles with colleagues. She’s open to learning and takes every opportunity for additional training.

[…] For three days, practically non-stop, Diane Goullard performed her task with ease, professionalism, a sense of humor when needed and a willingness to provide the very best of services. After the second day of interviews, one of the French officers took me aside and commented how impressed he was with the work provided by Mrs. Goullard. After the third day, the interviews were ended and Mrs. Goullard’s services were no longer needed. Judge Z. congratulated Mrs. Goullard on her excellent work and expressed his gratitude for her having facilitated an already difficult task of melding two very different judicial procedures, i.e., French and American. I believe Mrs. Goullard made an outstanding contribution to this difficult investigation and it is my recommendation that she be considered on future occasions when translation or simultaneous translations are needed.

I [a French and English interpreter] do want to thank you for your support [as a Paralegal] before and during the deposition. You have a difficult job and many different responsibilities. I really appreciated the few notes and comments on terminology you took the time to offer me. Some of your points were wonderfully subtle!

Dear ‘Dee-Ann’: You have been a blessing in a very difficult, most complicated and confidential situation. You are the epitome of an interpreter as opposed to a translator. You express feeling, understanding and diplomacy–rather than just words. You have been a part of an extremely vital set of episodes in several of our lives and our business. I thank you very much.