Some Clients’ testimonials about Diane’s services…

I enjoyed the experience of working with you; I and others were satisfied by your services; I get value for the money and/or your prices are within my budget; I trust your style, your work, you follow my instructions; you demonstrate patience and courtesy. I would use your services again. You can use my name as a referral.

I just received word about the commendation you received from our client. This is my largest client, billing over a million dollars a year. It is professionals like you that keep our clients…coming and staying with Language Line. I want to express my appreciation and gratitude for the excellent job you do on a day to day basis. Thank you.

I include Diane Goullard (formerly Hanson) among the best half dozen legal assistants I have ever seen. She has all the basic skills, but she also possesses several additional positive characteristics that are rare. First, she has initiative. Second, she thinks about and implements ways to make a case more manageable, so that unnecessary costs are avoided. Third, she is extremely careful and detail oriented. Fourth, Diane has energy and is willing to devote it to get the job done. Fifth, Diane is fluent in French. This language ability has been crucial to me. In essence, I find Diane to be that rare breed of legal assistant: A true professional, someone who does not do only what she is told, but who wants to be involved and who wants to be challenged.

You interpreted [French and English] for individuals in a variety of circumstances, sharing their joys and sorrows, and participating in the common as well as extraordinary occurrences of other people’s lives. You provided courteous, professional service, often exceeding our clients’ expectations. I extend to you my heartfelt thanks and appreciation for your willingness to interpret for Language Line Services.

Satisfactory rating by native speaker of the target language. It was for Micki’s work assignment in school. The teacher loved it. I told her I went to you for Micki when tutorial services at the school flared out. Satisfactory responsiveness to client. Satisfactory knowledge and excellent courtesy. This was a strange assignment for you, I know, but you did well with it, and we both learned something about cultural concepts – knights on horses.

Excellent translation. Responded professionally & kindly to a 1/2 crazed (me) client, pressured by a deadline that had life impacting consequences! Thank you. Satisfactory rating by native speaker of the target language. The Consul General thought that translating the company names went a bit far but accepted all translated materials without other comment. Excellent responsiveness.

We enjoyed the experience of working with you, were satisfied with your services, got value for the money, trusted your style, work, you followed our instructions, you demonstrated patience and courtesy, and you were flexible, accommodating our needs and schedule. It was a pleasure to work with you.

Thank you so much for being kind and understanding. Your presence certainly helped Charles cope with a terrible situation. He is now back in his family, trying to forget a painful episode.

I [a French and English interpreter] do want to thank you for your support [as a Paralegal] before and during the deposition. You have a difficult job and many different responsibilities. I really appreciated the few notes and comments on terminology you took the time to offer me. Some of your points were wonderfully subtle!

I enjoyed the experience of working with you on an English to French-Canadian translation and voiceover project. I get value for my money. I trust your style, your work, you follow my instructions. You demonstrate patience and courtesy. I would use your services again.

Diane is an extremely personable woman. She is very warm, has a great sense of humor and can at the same time command respect from her students. I have met few teachers who exude such a sense of enthusiasm for their subject and for life in general. Her students have learned excellent oral skills from her teaching and both took the fourth-year French Language Advanced Placement Examination. She also tutored other students from this private school who were having academic problems. Both the students and the parents have been very complimentary about her work as a tutor.

Most outstanding talents or characteristics? Intelligence & wisdom, integrity & ethics, responsible & accountable, entrepreneurial oriented, excellent business & people skills. Chief liabilities or weaknesses? Will focus like a laser beam until the project is complete. Needs to relax more.